Contacts by Department
Contacts by Department
Authorizations and Notifications
Authorizations and Notifications

Submit notifications, prior authorizations, referrals, admissions and discharge planning.

Claims
Claims

Claims submissions, encounters, claim inquiries, claim status. Use PAYER ID #65088

    • Phone

      Phone

      (866) 725-9334 - Toll free

    • Fax

      Fax

      (866) 725-9337

    • Mail

      Mail

      Preferred Care Partners P.O. BOX 30448 Salt Lake City, UT 84130-044

    • UHCProvider.com

      Site

      UHCprovider.com/claims
Technical Support Contact
Technical Support Contact

Obtain assistance with password or technical support issues

    • Phone

      Phone

      (800) 845-6592 - Toll free

Credentialing
Credentialing

Credentialing is the process of verifying a provider’s qualifications to ensure that they can provide care to patients

    • Phone

      Phone

      (800) 963-6495 - Toll free

    • Hours

      Hours

      M-F, 9 a.m. to 5 p.m. (ET)

Electronic Remittance
Electronic Remittance

Get information and register for electornic payment services

Eligibility and Benefits Verification
Eligibility and Benefits Verification

Verify benefits and eligibility, general claims information.

Enrolling
Enrolling

Medicare beneficiaries interested in plan information and/or enrolling in the health plan

    • Phone

      Phone

      (866) 725-9334 - Toll free

    • Phone

      Phone

      711 at Florida Relay

    • Fax

      Fax

      (888) 659-0616

Grievance and Appeals
Grievance and Appeals
  • Appeals for Medical Care - Part C/B

    UHC Preferred Medicare Advantage FL-0001 (HMO)

    UHC Preferred Medicare Advantage FL-0002 (HMO)

    UHC Preferred Complete Care FL-0003 (HMO C-SNP)

    UHC Preferred Medicare Advantage FL-002P (HMO)

    • Phone

      Phone

      1-866-231-7201 (TTY - 711) Toll-Free

      Standard Appeal:

      1-877-262-9203 (TTY - 711) Toll-Free

      Expedite Appeal:

    • Mail

      Mail

      Preferred Care Partners, Inc. Appeals & Grievance Department

      PO Box 6106, MS CA 120-0360, Cypress, CA 90630 - 0016

    • Fax

      Fax

      1-866-373-1081

      Expedited Appeal:

  • UHC Preferred Dual Complete FL-D001 (HMO D-SNP)

    UHC Preferred Dual Complete FL-D01P (HMO D-SNP)

    UHC Preferred Dual Complete FL-V1 (HMO D-SNP)

    UHC Preferred Dual Complete FL-Y2 (HMO-POS D-SNP)

    UHC Preferred Dual Complete FL-V2 (HMO D-SNP)

    UHC Preferred Dual Complete FL-Y3 (HMO-POS D-SNP)

    • Phone

      Phone

      1-866-480-1086 (TTY - 711) Toll-Free

      Standard Appeal:

      1-855-409-7041 (TTY - 711) Toll-Free

      Expedite Appeal:

    • Mail

      Mail

      Preferred Care Partners, Inc. Appeals & Grievance Department

      PO Box 6106, MS CA 120-0360, Cypress, CA 90630 - 0016

    • Fax

      Fax

      1-866-373-1081

      Expedited Appeal:

  • Appeals for Prescription Drugs - Part D

    UHC Preferred Medicare Advantage FL-0001 (HMO)

    UHC Preferred Medicare Advantage FL-0002 (HMO)

    UHC Preferred Complete Care FL-0003 (HMO C-SNP)

    UHC Preferred Medicare Advantage FL-002P (HMO)

    • Phone

      Phone

      1-866-231-7201 (TTY - 711) Toll-Free

      Standard Appeal:

      1-800-595-9532 (TTY - 711) Toll-Free

      Expedite Appeal:

    • Mail

      Mail

      Preferred Care Partners, Inc. Appeals & Grievance Department

      PO Box 6106, MS CA 120-0368, Cypress, CA 90630 - 0016

    • Fax

      Fax

      1-866-308-6294

      Standard Appeal:

      1-866-308-6296

      Expedited Appeal:

  • UHC Preferred Dual Complete FL-D001 (HMO D-SNP)

    UHC Preferred Dual Complete FL-D01P (HMO D-SNP)

    UHC Preferred Dual Complete FL-V1 (HMO D-SNP)

    UHC Preferred Dual Complete FL-Y2 (HMO-POS D-SNP)

    UHC Preferred Dual Complete FL-V2 (HMO D-SNP)

    UHC Preferred Dual Complete FL-Y3 (HMO-POS D-SNP)

    • Phone

      Phone

      1-866-4801-1086 (TTY - 711) Toll-Free

      Standard Appeal:

      1-855-409-7041 (TTY - 711) Toll-Free

      Expedite Appeal:

    • Mail

      Mail

      Preferred Care Network Appeals & Grievance Department

      P.O. Box 6106, MS CA120-0368 Cypress, CA 90630-0016

    • Fax

      Fax

      1-866-308-6294

      Standard Appeal:

      1-866-308-6296

      Expedited Appeal:

Member Services
Member Services

  • UHC Preferred Medicare Advantage FL-0001 (HMO)

    UHC Preferred Medicare Advantage FL-0002 (HMO)

    UHC Preferred Complete Care FL-0003 (HMO C-SNP)

    UHC Preferred Medicare Advantage FL-002P (HMO)

    • Phone

      Phone

      1-866 231-7201 (TTY-711) Toll free

      Customer Service also has free language interpreter services available for non-English speakers.

    • Office Hours

      Office Hours

      8 a.m. - 8 p.m. 7 Days a week Oct-Mar M-F Apr - Sept

    • Mail

      Mail

      Preferred Care Partners

      P.O. Box 30769 Salt Lake City, UT 84130-0769

  • UHC Preferred Dual Complete FL-D001 (HMO D-SNP)

    UHC Preferred Dual Complete FL-D01P (HMO D-SNP)

    UHC Preferred Dual Complete FL-V1 (HMO D-SNP)

    UHC Preferred Dual Complete FL-Y2 (HMO-POS D-SNP)

    UHC Preferred Dual Complete FL-V2 (HMO D-SNP)

    UHC Preferred Dual Complete FL-Y3 (HMO-POS D-SNP)

    • Phone

      Phone

      1-866 480-1086 (TTY - 711) Toll free

      Customer Service also has free language interpreter services available for non-English speakers.

    • Office Hours

      Office Hours

      8 a.m. - 8 p.m. 7 Days a week Oct-Mar M-F Apr-Sept

    • Mail

      Mail

      Preferred Care Partners

      P.O. Box 30769, Salt Lake City, UT 84130-0769

Network Management Services
Network Management Services
    • Phone

      Phone

      (877) 670-8432 - Toll free

    • Hours

      Hours

      M-F, 9 a.m. to 5 p.m. (ET)

    • Fax

      Fax

      (888) 659-0619

    • E-mail

      E-mail

      pcp-NetworkManagementServices @uhcsouthflorida.com

Pharmacy (OptumRx)
Pharmacy (OptumRx)
    • Phone

      Phone

      (800) 711-4555 - Toll free

Risk Management
Risk Management
    • Phone

      Phone

      (952) 406-4806